The Official Introduction to the ITIL® Service Lifecycle

This official introduction explains the basic concept of IT Service Management and the place of ITIL^®, introducing the V3 lifecycle model. It introduces the five main ITIL^® V3 titles including summaries of objectives, practice, key elements, roles and responsibilities, guidance, and service performance. Each chapter concludes with key messages and lessons, showing how the Introduction relates to the full library with its deeper levels of practice expertise and structured application.

Paperback
238 pages