Service Strategy – Official ITIL® V3 Reference Book

This publication presents a view of ITIL^® that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow.

Subsequent titles in the ITIL^® V3 series link deliverables to meeting business goals, requirements and service management principles described in this publication.

Concepts and guidance in this publication include:

• Service Management strategy and value planning
• Linking business plans and directions to IT service strategy
• Planning and implementing service strategy

Paperback
264 pages

View the table of contents and introduction