Service Design – Official ITIL® V3 Reference Book

The second publication in the ITIL^® V3 Lifecycle series, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT services solutions and processes to meet current and future business needs.

Concepts and guidance in this publication include:

• Service design objectives and elements
• Selecting the service design model
• Cost model
• Benefit / risk analysis
• Implementing service design
• Measurement and control

Paperback
334 pages

View the table of contents and introduction