Service Transition – Official ITIL® V3 Reference Book

This third book in the ITIL^® V3 Lifecycle series focuses on the broader, long-term change management role and release practices, so that risks, benefits, delivery mechanism and the ease of ongoing operations of service are considered. Service Transition provides guidance and process activities for the transition of services into the business environment.

Concepts and guidance in this publication include:

• Managing organizational and cultural change
• Knowledge management
• Service knowledge management system
• Methods, practices and tools
• Measurement and control
• Companion best practices

Paperback
261 pages

view the table of contents and introduction