Pultorak & Associates is an IT service management consulting and training firm that focuses on leading-edge IT service and process issues, concentrating on the application of the IT Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF). Our work is centered around the Service Management Concept.

Our approach is based on a practical understanding of today's complex organizations, services, and processes and how the people in them work. By organizing around services and processes, and by measuring, managing, and improving them, organizations are able to achieve unprecedented and sustainable results from their service and process management and improvement efforts.